Scope of the assignment
To support the Office of the Deputy Prime Minister with compliance monitoring of public service delivery by state institutions based on the regulatory and standards requirements, organizational policies and procedures in place.
Description of Responsibilities
The Consultant shall support and work in close collaboration with the Office of the Deputy Prime Minister, and perform the following tasks:
- Review the service delivery quality assurance and monitoring framework in place and provide design and operational recommendations;
- Work with the relevant project team and partners to identify high-value activities contributing to the attainment of compliance and monitoring goals;
- Engage in short and medium-term planning on compliance and monitoring activities;
- Prepare an inspection checklist, and engage in no less than fifteen inspection missions of public service delivery;
- Collect and analyze data relative to the operations of integrated centers and delivery of public services, and help improve the service delivery data collection process;
- Analyze and provide recommendations on issues related to improving service delivery based on data collected and analyzed from compliance and monitoring activities;
- Ensure overall regular reporting and prepare topical presentations as needed by the Office of Deputy Prime Minister.
| 