IT Operations Assistant (SCOPE),
Baidao, Somalia
WFP - World Food Programme
Closing date: Monday, 23 July 2018
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Under the direct technical supervision of the SCOPE Delivery Manager & Head of ICT, and the overall supervision of the Head of Baidoa Office, the incumbent will be responsible for the following duties and responsibilities:
- Be the point of contact at duty station for SCOPE related problems and inquiries;
- Receive incidents and service requests from staff and escalate tickets to various technical groups as necessary;
- Perform analysis, diagnosis, and resolution of SCOPE IT problems for end-users, recommend and implement corrective solutions as needed;
- Follow-up on all open and pending tickets and work with the different teams to resolve tickets;
- Deploy/disseminate SCOPE hardware and software, applications/programs, utility, and auxiliary software;
- Conduct SCOPE pre-deployment field assessment missions in all delivery locations;
- Participate in all SCOPE pilot and live distributions and registration of beneficiaries;
- Undertake SCOPE support missions to WFP partners;
- Document software and hardware failures and report to SCOPE Delivery Manager for corrective actions;
- Avail/upload SCOPE delivery and training documentation on WFP Team Workspace platform;
- Train Area Office staff, NGO partners and stakeholders as required;
- Perform other related duties as required