Hospitality-Waiter Trainer (National Contract),
Lebanon, Akkar
Danish Refugee Council (DRC)
Closing date: Sunday, 6 May 2018
Apply
Your main duties and responsibilities will be:
• Having the qualifications and the abilities to provide the trainees with basic waiter concept and technics about the following subjects: Sanitation, hygiene, communication with clients, table etiquette, table set up, carrying food and beverages, measures related to food temperature. Maintain professional food outlet standards and environment throughout shift; Develop communication and social skills for hospitality; Deliver effective guest service; Serve food and beverages, waste management, and Complete food outlet shift effectively.
• Additional minor training on handling the cash register, bills, payments, complaints, clients’ expectations, and telephone calls.
• Prepare classroom and coursework materials, homework assignments, and handouts and setting up the room before each class.
• Consistently keep a record of attendance and participation of trainees and track repetitive absence to report it to DRC Livelihood staff.
• Develop a midterm and a final exam to evaluate the learning effectiveness and support DRC staff in developing the pre and post-tests.
• Provide weekly reports to measure progress, identify barriers to learning and recommend action to overcome barriers.
• Provide weekly work plan to the Livelihood staff and report final grades to Line Manager.
• Targeted audience will be a Vulnerable beneficiaries selected by DRC and the classes will be Mixed of Youth and Adults (18-50 years old), Lebanese and Syrians, Male and Female.
• If shortlisted the candidate will not only be interviewed but also will be required to present a lesson to a jury of DRC staff and trainees, he/she is also required to provide a 80hours’ curriculum for a Waiter class and to suggest learning materials (Teaching books titles).