Programme Assistant (Hotline & Communications) SC5 -
Beirut Lebanon,
WFP
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DEADLINE FOR APPLICATIONS
This position will close on 08 December 2017 at 11:59 PM, Rome Time
ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
TERMS AND CONDITIONS
Only shortlisted candidates will be contacted for further assessment and/or interview
KEY ACCOUNTABILITIES (not all-inclusive)
Within delegated authority and under the supervision of the M&E officer, the Programme Assistant (hotline and communicaitons) will be responsible for the following duties:
- Perform specialized and/or standardized processes and activities within the specific technical area of work supporting alignment with wider programme policies and guidelines.
- Provide project management and/or general office support following established targets and WFP’s policies and procedures.
- Within the specific area of responsibility, compile data and support analysis and preparation of periodic reports on communications, hotline and protection in order to support operational decision-making.
- Provide support in monitoring and ensure accuracy and integrity of hotline data, and initiate action to correct any data discrepancies.
- Collect, organize and compile data into the existing database and maintain corporate applications systems within the specific technical area of work
- Provide coordination, administrative and specialised services, to support staff in the development, preparation and execution of communications campaigns for target audiences.
- Work and exchange information with internal counterparts to support effective collaboration, implementation and monitoring of ongoing project activities.
- Support communication and activities with local partners, other UN agencies, NGOs and government institutions.
- Draft correspondence, documents and reports related to the field of work.
- Act as a point of contact for resolution of general operational queries requesting assistance where necessary.
- Follow standard emergency preparedness practices to ensure WFP is able to quickly respond and deploy needed resources to affected areas at the onset of the crisis.
- Perform other related duties as required.
4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
- Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
- Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
- Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
- Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
- Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
- Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
- Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
- Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
- Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
- Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
- Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
- Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
- Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
- Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
- Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
STANDARD MINIMUM QUALIFICATIONS
Education: Secondary School Education. Bachelor degree in English literature, political science, international affairs, public policy, nutrition or other related field is a plus.
Experience: At least three (3) years of progressively responsible experience, including at least two (2) years in the fields of programme, hotline, beneficiary communications, monitoring, operations or other related field.
Language: Fluency in both oral and written communication in English and Arabic languages.
Additional desired skills:
- Experience utilizing computers including Microsoft Office specifically Microsoft Word and Excel. Experience using SPSS is a plus.
- Fluency in English and ability to communicate effectively.
- Fluency in Arabic and ability to communicate effectively.
- Ability to undertake basic statistical analysis.
- Ability to coordinate and facilitate communication with other agency teams including ability to contribute to the effective implementation of programmes and policy discussions.
- Knowledge of WFP activities and procedures in the country is a plus.