Associate, Information Technology,
London,
Human Rights Watch,
Application Deadline: Open Until Filled
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Responsibilities:
- Provide user support and technical assistance for workstations and laptops running Microsoft Windows 10, Mac operating systems, and Office 365;
- Assist staff with technology problems using Zendesk in various locations, with a focus on European offices and, when required, offices in the Middle East and North Africa, including occasional travel to provide in-person assistance or to attend trainings;
- Assist network and administration teams in basic troubleshooting;
- Create, modify, and delete user accounts in Active Directory and on the Exchange server;
- Maintain day-to-day inventory of all IT loaner and permanent equipment;
- Assume responsibility for the computer office environment and ensure that computers and printers are ready for use and paper and toner are stocked;
- Troubleshoot internet issues including liaising with vendors;
- Provide administrative support such as scheduling, processing expenses, preparing for and taking minutes at meetings, and responding to requests for information; and
- Carry out other duties as assigned.
Qualifications:
Education: A bachelor’s degree or equivalent in computer science, information systems, electrical engineering or a related field is required.
Experience: A minimum of one year of experience is required.